Shipping policy
Shipping Policy
Last updated: 01/01/2026
1. Shipping Rates
At Aeonro, we offer free shipping on all orders over $50 USD.
For orders under $50 USD, a flat shipping fee of $4 USD will apply.
2. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Orders are not shipped on weekends or public holidays. Once your order has been shipped, you will receive a confirmation email with tracking details.
3. Estimated Delivery Times
Shipping times may vary depending on your location:
| Destination | Estimated Delivery Time |
|---|---|
| USA | 7–12 business days |
| Canada | 7–14 business days |
| UK | 7–12 business days |
| Australia/NZ | 7–14 business days |
Please note that these are estimates and may vary due to external factors.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information.
If tracking does not update immediately, please allow a few days as the carrier processes your shipment.
5. Delays & Delivery Issues
If your order has not arrived within the expected timeframe, please contact us at:
We will investigate and assist you accordingly.
For orders delayed beyond 45 days, we offer a refund or replacement, except in cases caused by:
-
Incorrect shipping address provided
-
Failed delivery attempts
-
Carrier delays beyond our control
-
Force majeure events (e.g., natural disasters, global disruptions)
6. Address Accuracy
Please ensure your shipping details are correct at checkout.
If you need to make changes, contact us within 24 hours at:
After this period, we cannot guarantee modifications.
If a package is returned due to incorrect information, customers may choose:
-
Re-shipment (shipping fee applies), or
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Refund (excluding original shipping cost)
7. Holiday Shipping Notice
During peak seasons (e.g., Black Friday, Christmas), shipping times may be extended.
Please allow an additional 5–7 business days for processing and tracking updates.
If you have any questions, feel free to reach out to us at: