Refund policy
Return & Refund Policy
Because safe walks, comfort, and trust matter.
1. Do You Accept Returns or Exchanges?
Yes, we do.
At Aeonro, we’re committed to your satisfaction. While our products are carefully designed for real-life use, we understand that sometimes things don’t work out.
We accept returns and exchanges on unused and unworn items.
2. Under What Conditions Can I Request a Refund or Exchange?
2.1 Refunds
You may request a full refund within 30 days of receiving your order if:
- The product arrives damaged or defective (excluding packaging)
- You received the wrong item
📌 Photo or video proof is required.
Please note:
- Items must be unused, unworn, and in original packaging
- Return shipping costs are the customer’s responsibility, unless the issue is due to our error
2.2 Exchanges
You may request an exchange if:
- The item is defective or damaged
- You received the incorrect product
In such cases, we’ll provide a shipping reimbursement (up to your return cost).
2.3 Delayed Shipping (Over 45 Days)
If your order hasn’t arrived within 45 business days, we’ll issue a full refund.
Exceptions include:
- Incorrect shipping address
- Failed delivery attempts
- Postal disruptions or force majeure
3. How Do I Start a Return?
Please email us at:
within 30 days of delivery.
⚠️ Do not send items back before contacting us.
We will provide the correct return address (usually within the U.S.).
4. Who Covers Return Shipping?
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was sent
We strongly recommend using a trackable shipping method, as we are not responsible for lost returns.
5. When Will I Receive My Refund?
Once your return is received and inspected:
- Refunds will be issued within 3–7 business days
- The amount will be credited to your original payment method
6. Can I Modify or Cancel My Order?
If you need to make changes, please contact us at:
within 24 hours of placing your order.
After processing begins (usually within 1–2 business days), we may not be able to modify or cancel your order.